Sometimes being the owner, operator, writer and editor of a blog isn’t easy. Most of us are writing about personal finance because we have a passion for the subject. Blogging is a great way to share information to help others and provide ideas or opinions around a specific topic.
But sometimes, as a weblog owner, you have to step away from blogging to operate and maintain your blog. For me, this proved to be a big learning experience recently. I thought I would share more about it in hopes to help others who might encounter similar challenges in the future.
Quick Navigation
- What Happened To My Blog?
- My Previous Webhost Was No Help
- Time To Make A Decision
- Moving Hosts
- A Few More Problems
- Lessons Learned And A Great End Result
- Know Where Responsibilities Begin And End
- Identify a few WP Consultants Just In Case
- You Probably Get What You Pay For
- Don’t Be Afraid To Escalate Or Switch Hosts
- Always Have A Backup!!!
- Push Through It
What Happened To My Blog?
Well, to keep it short, I was simply working in the WordPress administrative module editing and cleaning up some posts for better readability. After making a few updates, my posts page refreshed and showed a total count of 0. After refreshing the admin page a few times and no luck I visited my website and found it to be missing most of my content and displaying older posts (nothing recent). I have over 200 posts, so obviously, something was wrong.
My Previous Webhost Was No Help
I knew I didn’t do anything to result in the issue just by updating a few posts, so I contacted my web host. And this is where my problems got worse. Without giving you all the details, let’s just say they weren’t helpful and did everything they could to point the finger back at me. I spent hours on the phone with them and much of the time sitting on-hold. One time it took over an hour to get through to speak to them. It was a painful and frustrating customer service experience.
Time To Make A Decision
Fed up with poor support, bad customer service and ready to have my blog up and running again (now down for 2 ½ days), I felt I had not choice but to find a new host. To me it was also the only way I could tell if my problem was with the host or my actual website. As a side note, I had been thinking about moving for a while because of what I felt like were performance issues with my weblog. I noticed other WordPress blogs screaming fast that seemed to have similar content, images, etc. as me on their pages.
Moving Hosts
After reading Pete’s ebook, Blueprint for How to Make Money with a Blog, I knew he was using Media Temple and had a handy coupon. Trusting Pete, I decided to give them a try.
At a high level, here is what I did to get moved over to my new host:
- Signed up at Media Temple (I chose the dedicated VM option)
- Contacted support to seek help in setting up the basics on my new server (domain, user, creating a database and uploading my back up). By the way, I was on-hold about 5 minutes which was very nice compared to over an hour.
- Downloaded all of my WordPress files to my desktop using my FTP client and then uploaded to my new host.
- Changed my wp-config.php file to point to my new database and input my new database username and password.
- Through Media Temples test tool, I was able to view my site before changing my name servers (see Pete’s eBook for more about name servers). When tested, I noticed all of my articles were displaying again. Yay! This confirmed the problem was with my previous host’s environment.
- I signed back into my previous host and changed my name servers to point to Media Temple’s name servers and waited about a 6 hours. Note: sometimes this takes 24 hours according to Pete’s eBook.
A Few More Problems
Okay, with the worst behind me and seeing I had a working weblog again, I ran into a few more set up related issues with WordPress. You can read about these issues in the resources section for WordPress set up issues.
Lessons Learned And A Great End Result
So, with any trial there are lessons that can be learned. More than just learning ad-hoc on how to move a weblog, there were some other valuable take-aways you need to be aware of if you’re operating your own blog or website.
Know Where Responsibilities Begin And End
If you’re running a blog, make sure you know the scope of responsibility for you and your webhost. While my previous webhost was completely unhelpful, most of them will not help you resolve application specific configuration issues. They are typical responsible for the environment.
Identify a few WP Consultants Just In Case
It may be a good idea to identify a WP consultant and possibly someone who can help you with MySQL if ever needed. I have no idea today what caused my weblog to crash, but again I can only assume it was a webhosting problem. Regardless, it might be a good idea to find a few companies that can provide WP consulting services should you need some hands-on help. I haven’t done this yet, but considering it. The WP forums are also a good place to look for help.
You Probably Get What You Pay For
As with many things, sometimes paying more means a more quality product or service. I’m paying more, but very happy.
Don’t Be Afraid To Escalate Or Switch Hosts
If you’re talking to anyone in customer service about a problem, don’t hesitate to escalate if the customer service representative isn’t helpful. If the escalation doesn’t work then consider making a move. While it was a learning curve, it was the right decision.
Always Have A Backup!!!
I can’t stress this enough. I wouldn’t be up and running today if I didn’t have scheduled back up sent to me everyday. Before reading Pete’s eBook, I was having a back up sent to me once a week. No, have one sent to you everyday!
Push Through It
I enjoy blogging so much I was prepared to start over if I had to. The interesting thing about such situations is sometimes they get your creative juices flowing. I completely prepared myself to have to start over again. I began asking myself what I would do differently and began brainstorming ideas. The cool thing is I’m up and running and can leverage some of those ideas now. But remember; don’t be intimidated about what you don’t know. The internet has a wealth of information and Google became my best friend.
Have you had a similar experience you’d like to share? Do you have any additional tips for others operating their own weblog?
If you would like to know more about some of the issues I encountered and how to resolve them, feel free to contact me. Obviously, I didn’t mention my previous host in this article because some people might have a good experience with them. It just didn’t work out for me. However, if you’re interested to know who they are feel free to contact me directly.
Helpful resources
- Blueprint for How to Make Money with a Blog
- WordPress.org Forums
- Media Temple
- Backing up and restoring your database
- Installing WordPress
- Migrating your website to a dedicated virtual server
Resources to resolve WordPress set up issues
- Weird characters in posts
- Can’t upload files and pictures
- Missing .htaccess file
- Links not working
Financial Samurai says
Good stuff Jason! Gosh, that must have been REALLY frustrating! Fingers cross MT treats you well. Technology bites sometimes.
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Peter Anderson says
I’m on Media Temple as well, and prior to swtiching to them I was going down all the time, experiencing slowdowns, and having my site just disappear at the least opportune times. I’ve been with MT for almost a year now, and I’ve had almost no problems since I switched. The problems I have had were easily fixed with help from their great support. Of course, having a dedicated virtual server with them does cost a bit more, but it’s worth it not to have the down time and frustration to me.
Jason says
Samurai, I can’t begin to tell you how frustrated I was. So far so good with MT. They have been great. I love the performance on my blog now. I’m sure that has to do something with the dedicated VM I’m using, but it’s well worth it!
Lakita (PFJourney) says
This has motivated me to switch from weekly to daily backups. When I was reading this I was thinking….this could have been me! Thanks for sharing your story! I’m glad the worst is over!!!
Jason says
Lakita, glad you’re convinced! It’s an easy thing to do and well worth it should something go wrong.
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Ron says
Yikes. I’m already doing daily backups though I’ve never had a problem with my current host. As a matter of fact, I’ve never been on hold more than 3 minutes — and that was in the middle of the day.
It’s worrisome thinking that what you depend on for an income could be “down” for an extended period.
Jolyn says
I recently experienced a virus on my computers that attacked through my blog. Luckily, I knew someone who could wipe the infected files. She unfortunately, accidentally, forgot to back up all the media, so now I have photos missing from several posts, but I was okay with that. She felt very bad and didn’t charge me. Mistakes happen!
I switched to self-hosting through wordpress a few months ago, which is when I decided to take my blogging “seriously”. I have had no problems and have heard nothing but good things with this service from others who recommended I do this in the first place. I am wondering, though — How do you recommend backing up your blog? Yes, I realize this shows my ignorance!
Peter Anderson says
I’d recommend backing up your wp-content folder occasionally, in addition to backing up your database using a plugin like WordPress Database Backup, that can backup your database automatically on a daily basis.
Brian says
Thanks for sharing the experience Jason! I would be interested in knowing more about some of the issues you ran into in more detail (maybe another post). I use http://www.nearlyfreespeech.net and it seems to scale well. I hope I can get enough traffic to put it to the test!
myfinancialobjectives says
As a matter of fact I thought I royally screwed up my blog just yesterday. After about an hour of Google searching and about 20 different tabs open that I had read with possible answers, I finally figured it out, and got things running again. I never got the improvement I was trying to implement, but I’m DEFINITELY OK with that. Very scary!
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Arthur says
what host did you have? I want to make sure I don’t ever use them.
Pam says
Thanks for the tips. I will have to back up my data more often going forward. I can’t imagine how frustrated you must have felt dealing with this.
Craig/FFB says
Some people think blogging is all about writing, ha! I’ve had host problems in the past where my site went down. First time I think it was my issue with a plugin that might not have been set up properly, the next time it was traffic. Either way its not fun, especially when dealing with hosting is far from your area of expertise! I’m considering a move to MT myself soon. I don’t look forward to getting the files set up but it will be for the better.
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